Terms of Service
These Terms of Service explain how Venue Copilot App operates and what guests and venue owners can expect when using the platform. By using this service, you agree to the terms below.
Venue Copilot App may update or modify these Terms of Service at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.
Reservation Requests
Venue Copilot App allows guests to submit reservation requests to participating venues. A reservation request is not a guaranteed booking. Each venue reviews requests and confirms based on availability, internal policies, and operating hours.
Venue Copilot App does not make final reservation decisions. All confirmations, changes, and cancellations are handled by the venue.
Reservation Data
Venue Copilot App provides each venue with access only to the reservation requests submitted specifically for that venue. Reservation details are shared solely with the venue selected by the guest and are not shared with other venues or third parties.
Venues may retain their own copies of reservation history according to their internal policies. Venue Copilot App does not control how venues store or manage reservation information once it has been delivered to them.
Customer Cancellation
Guests may cancel their reservation request at any time using the cancellation link provided in their confirmation email or by contacting the venue directly.
Venues may have their own cancellation policies, which apply once a reservation is confirmed.
Service Cancellation
Venue Copilot App reserves the right to suspend or terminate service for any customer or venue if we determine that continued service is not appropriate, violates our policies, or disrupts the platform.
This includes misuse of the platform, fraudulent activity, or behavior that negatively impacts venues or guests.
Owner Access and Security
Venue owners log in using their email and password. During signup, owners verify their email address using a one‑time verification code (OTP). Additional security features, such as multi‑factor authentication, may be introduced in the future.
If you lose access to your email account, please work with your email provider (Google, Yahoo, Outlook, etc.) to restore access. VenueCopilotApp cannot reset your login email or verify your identity. Your email account is the foundation of your login security, and keeping it accessible is essential for maintaining access to your Dashboard and for changing your password when needed.
Website URL Requirement
If your venue maintains an existing public website, you agree to provide the accurate website URL within your Venue Settings on Venue Copilot App. This information helps guests verify your venue’s identity and ensures that your Venue Copilot App public page accurately reflects your venue’s online presence.
By using Venue Copilot App, you acknowledge that failing to provide your official website URL (when one exists) may result in incomplete or misleading public information being displayed to guests. You are solely responsible for ensuring that your venue’s website URL, if applicable, is kept accurate and up to date.
Phone Number Requirement
If your venue provides a public phone number for guest inquiries, reservations, or general communication, you agree to supply an accurate and active phone number within your Venue Settings on Venue Copilot App. This information is displayed to guests to help them contact your venue directly when needed.
By using Venue Copilot App, you acknowledge that failing to provide your venue’s public phone number (when one exists) may result in incomplete or misleading contact information being shown to guests. You are solely responsible for ensuring that your venue’s phone number, if applicable, is kept accurate and up to date.
Venue Content & Media Rights
Venue owners are responsible for ensuring they have the legal right to upload any photos, images, descriptions, or other content displayed on their venue’s public pages. By uploading content to Venue Copilot App, the owner confirms that they own the content or have permission to use it.
By uploading content, you grant Venue Copilot App a non‑exclusive license to display, reproduce, and distribute the content as part of providing the service. You retain ownership of your content and may remove or update it at any time.
Venue Copilot App may remove content that is unlawful, infringes on intellectual property rights, or violates platform policies.
Guest Responsibilities
Guests are responsible for providing accurate contact information when submitting a reservation request. If a guest loses access to the email used for the request, they must contact the venue directly by phone or email.
Venue Copilot App cannot modify or cancel reservations on behalf of guests.
SMS & Messaging Terms
Venue Copilot App uses text messaging (SMS) and email to verify guest and owner identity and to deliver transactional reservation-related updates. By providing your phone number or email address on the venue’s website or dashboard, you consent to receiving a one‑time passcode (OTP) for identity verification.
After verification, you may receive transactional messages such as reservation confirmations, updates, reminders, or important information related to your visit or venue activity. These messages are not promotional and are sent only in response to actions you take within the Venue Copilot App platform.
You may opt out of SMS messages at any time by replying STOP. Replying HELP will provide assistance information. Standard message and data rates may apply depending on your mobile carrier.
By using Venue Copilot App, you agree that any phone number or email address you provide is accurate and belongs to you. You also acknowledge that SMS delivery may depend on your mobile carrier and that Venue Copilot App is not responsible for delays or failures caused by carrier networks.
Venue Copilot App does not sell, share, or transfer phone numbers or messaging information to third parties. Messaging data is used exclusively for identity verification and reservation‑related communication.
Platform Availability
Venue Copilot App may update, modify, or temporarily suspend parts of the service for maintenance or improvements. We aim to minimize disruptions whenever possible.
Contact Us
For questions about these Terms or assistance with account access, please contact:
admin@venuecopilotapp.com