Privacy Policy
Venue Copilot App collects only the information necessary to process reservation requests and provide a smooth experience for guests and venue owners. This page explains what we collect, how it is used, and how to contact us if you need help.
Venue Copilot App may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the platform indicates acceptance of the updated policy.
Information We Collect
When a guest submits a reservation request, we collect:
- Name
- Email address or phone number
- Party size
- Date and time of the reservation
- Notes provided by the guest
This information is shared only with the venue the guest selected. Venue Copilot App does not sell or share guest information with third parties.
SMS & Messaging Privacy
Venue Copilot App uses text messaging (SMS) and email solely to verify guest identity and to deliver transactional reservation updates. When a guest enters their email address or phone number on the venue’s website, we send a one‑time passcode (OTP) to confirm their identity before allowing them to continue with a reservation request.
After verification, guests may receive transactional messages such as reservation confirmations, updates, reminders, or important information related to their visit. These messages are sent only in response to guest actions and are not promotional.
Guests may opt out of SMS messages at any time by replying STOP. Replying HELP will provide assistance information. Standard message and data rates may apply depending on the guest’s mobile carrier.
Venue Copilot App does not sell, share, or transfer phone numbers or messaging information to third parties. Phone numbers are used exclusively for identity verification and reservation-related communication.
Owner Access Issues
Venue owners log in using their email and password. During signup, owners verify their email address using a one‑time verification code (OTP). Additional security features, such as multi‑factor authentication, may be introduced in the future.
If you lose access to your email account, please work with your email provider (Google, Yahoo, Outlook, etc.) to restore access. VenueCopilotApp cannot reset your login email or verify your identity. Your email account is the foundation of your login security, and keeping it accessible is essential for maintaining access to your Dashboard and for changing your password when needed.
Guest Access Issues
If a guest loses access to the email used for a reservation request, they should contact the venue directly by phone or email. Venues manage all reservation confirmations, changes, and cancellations.
Venue Copilot App cannot modify or cancel reservations on behalf of guests.
Your Data Rights
Guests may request deletion of their reservation data at any time by contacting the venue directly. Venue Copilot App will honor any verified deletion request forwarded by the venue.
How Long We Keep Data
Reservation data is retained only as long as needed for the venue to manage the request. Venue Copilot App provides reservation details only to the venue the guest selected. Venues may retain their own copies of reservation history according to their internal policies.
Contact Us
For questions about this Privacy Policy or assistance with account access, please contact:
admin@venuecopilotapp.com